We endeavour to provide you with the best advice and service at all times.
If you are not satisfied with our services, then we encourage you to contact us. Please call us on 1300 856 338, send us an email to firstname.lastname@example.org or put your complaint in writing to our office:
Level 12, 141 Walker Street
NORTH SYDNEY NSW 2060
Alternativley, you can direct your complaint to your financial adviser.
We aim to resolve complaints immediately. Where this is not possible, we will acknowledge the receipt of your complaint within 48 hours. We will then explain our process to resolve your complaint and tell you who will handle your complaint.
If you are not satisfied with our response after 30 days, you can lodge your complaint with the Australian Financial Complaints Authority (AFCA).
You can contact AFCA on 1800 931 678 or via their website www.afca.org.au. AFCA provides fair and independent financial services complaint resolution which is free to consumers.